Privacy policy

Data Protection. Under the Data Protection Act, we have a legal duty to protect any personal information we collect from you.

Privacy Policy (updated 02.11.2018) Bristol and Bath Cultural Destinations is committed to ensuring that your privacy is protected. We understand that your personal information and privacy is important to you.

We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes.

We comply with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations (PECR) and the new General Data Protection Regulations (GDPR) 2018.

This policy explains how we use the information we collect about you.

By submitting your information, you consent to the use of that information as set out in this policy.

Revising the Policy

We might make changes and adjustments to this Privacy Policy and will indicate at the top of this page when there has been a revision.

Please check regularly for any updates as your continued use of the services indicates your agreement with any changes we make.

Use and Storage of Your Information

Our Responsibilities

• We will only collect and retain relevant and essential data.

• We will store your information safely and securely, protecting it from loss, misuse, unauthorised access and disclosure.

• We will ensure that appropriate technical measures are in place to protect personal data. We will destroy your information securely.

• We will work hard to keep your personal data up to date.

• We will comply fully with our obligations under the General Data Protection Regulation (GDPR), which comes into force in the UK in May 2018.

Information collected when using

If you visit the website but do not provide your details, we do not collect any personal information about you through the website, although we may track your use of the website using cookies.

Cookies are small anonymous text files that are placed on your computer by websites that you visit.

We use Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you.

This helps us analyse data about webpage usage and improve our website in order to tailor it to user needs.

Most web browsers allow some control of most cookies through the browser settings.

Cookies can be disabled on your computer, but this may limit the experience that our website is able to offer.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit

Sharing of Your Information

We do not sell your information. We do not share the information that is provided to us except: With third party service providers, such as hosting providers or an email service provider, who provide services to us so that we are able to fulfil our obligations to you or, where we are able to send you marketing information, to do so.

If we have a legal obligation to disclose your information (for example, if a court orders us to).

To opt out of marketing or other communications from another organisation, please get in touch with them directly. They should always provide instructions for opting out in any marketing or other communications you receive.

If we run an event in partnership with another named organisation (e.g. a venue) we will also share information to enable it to report to its funders and inform its audience development strategy. Any data shared for these purposes will be in an anonymised and aggregated form.

If another company buys our company, or if we go insolvent, or if we merge with another company, the company that receives your information will protect the information in the same way we do.

If we transfer our obligations under our terms of use to another company, this may mean that we need to transfer your personal data to that company. We will contact you to let you know if we plan to do this.

If you are unhappy with the transfer you may contact us to end your contract with us within 30 days and if you do so, we will not transfer your data to that company.

Other Websites and their Privacy Policies contains links to external websites managed and maintained by external companies. We are not responsible for the privacy practices, cookie policies or the content of such websites or of other third parties.

How Long Do We Keep Your Personal Information?

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements or until you ask us to delete your personal data, in accordance with your rights below.

We will regularly assess the personal data that we hold to determine its relevance and destroy your personal data if we no longer require it or no longer provide any services to you.

Your Rights

You have a number of rights in relation to your personal data. These include the right to: • Find out how we process your personal data

• Request that your personal data is corrected if you believe it is incorrect or inaccurate

• Obtain restriction on our, or object to, processing of your personal data

• Ask us not to process your personal data for our own marketing purposes

• Withdraw your consent to our processing of your personal data

• Obtain a copy of your personal information which we hold about you.

We will take steps to Verify your identity before responding to your request and will respond as soon as possible and in any event within a month.

Destination Bristol is the data controller for this web site and does not capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details via email, or by using an electronic form, or enquiring about any of our services.

In these circumstances, any personal information you supply will only be used to provide the information or service you have requested.

Personal information is not disclosed to third parties unless this is indicated on the web page and / or relevant form at the point of collecting information from you, or as required by law.


Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.

Statistical data.

We automatically collect statistical data about usage patterns on our website. This information is not used to identify any individual. It is only collected to provide us with an understanding of the areas of interest on our site and kept only for as long as required for this purpose. The website uses Google Analytics to collect statistical data – please visit Google Analytics Terms Of Service for full details.

Use of cookies.

We use cookies on this site in order to collect data to help it improve its information delivery. A cookie is a text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. We do not use cookies to collect any personal information about you.

Links to external sites. contains links to other external sites, and we are not responsible for the accessibility or content of these. Changes to this privacy policy.

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect. Contact us

If you would like to exercise any of your rights outlined in this policy or have any questions about the way in which Bristol and Bath Cultural Destinations handles your personal data, please contact Martin Pople – who is responsible for data protection.

The contact for Data Protection and Freedom of Information matters is: Destination Bristol 53 Queen Square Bristol BS1 4LH

Requests to access data collected by this web site may also be made to this person.

If you remain dissatisfied after raising an issue about this policy and / or a request to access personal information collected from you on this site, you may also contact: The Information Commissioner Wycliffe House Water Lane WILMSLOW Cheshire SK9 5AF email: website: Information Commissioner

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